Refund & Return Policy

At Aqua Art, every coaster is individually handcrafted and made to order. Due to the custom, handmade nature of our products, all sales are considered final.

No Refunds or Returns

We do not accept refunds, returns, exchanges, or cancellations for any of the following reasons:

• Change of mind.

• Ordered by mistake.

• No longer wanted.

• Incorrect address provided by the customer.

• Shipping or carrier delays.

• Customs delays or import charges.

• Refusal to accept delivery.

• Minor colour, texture, pattern, or resin variations resulting from the handmade production process.

• Any other reason unrelated to a product being significantly different from what was advertised.

By placing an order, you acknowledge and agree to these terms.

Handmade Product Variations

Every Aqua Art coaster is handmade individually. As a result, no two pieces are identical.

Slight variations in:

• Wave patterns

• Resin flow

• Colour tones

• Wood grain

• Bubble placement

• Overall finish

• Accessories/shells within the coasters 

are a normal part of the handcrafted process and are not considered defects or grounds for a refund, return, exchange, or chargeback.

If Your Order Is Significantly Different From What Was Advertised

If you believe the item you received is substantially different from the product shown on our website, please contact us within 48 hours of delivery with:

• Your order number.

• Clear photographs of the item received.

• A brief explanation of the issue.

After reviewing your claim, we may, at our sole discretion:

• Send a replacement, or

• Issue a refund if a replacement is not appropriate.

This is the only circumstance under which a refund or replacement may be considered.

Chargebacks

By completing your purchase, you agree to this Refund & Return Policy.

Submitting a chargeback for reasons that are clearly outlined in this policy—including shipping delays, change of mind, handmade variations, or any other excluded reason—may be treated as a breach of these terms.

In the event of a chargeback, Aqua Art reserves the right to submit all relevant evidence to the payment provider, including:

• Proof of purchase.

• This Refund & Return Policy.

• Product descriptions.

• Order confirmation.

• Production records.

• Shipping and delivery confirmation.

• Tracking information.

• Customer communications.

We will actively dispute any chargeback that does not comply with this policy.

Contact Us

If you believe your order is significantly different from what was advertised, please contact our support team as soon as possible so we can review your claim.