Shipping Policy

Shipping Policy

 

At Aqua Art, every coaster is individually handcrafted and made to order. Because each item is created by hand, please allow time for production before your order is dispatched.

Processing Time

All orders require up to 2 business days for production and processing before they are shipped.

Processing times may be extended during periods of high demand, holidays, or unforeseen circumstances. We appreciate your patience while we carefully create your order.

Estimated Delivery Time

Once dispatched, orders are estimated to arrive within 6–10 business days.

Please note that these are estimated delivery times only and are not guaranteed.

Shipping Delays

Aqua Art is not responsible for shipping delays caused by:

  • Courier or postal service delays.

  • Weather conditions.

  • Customs inspections or import procedures.

  • Public holidays.

  • Incorrect or incomplete shipping addresses provided by the customer.

  • Any circumstances outside of our reasonable control.

Delivery estimates should not be considered guaranteed delivery dates.

Lost or Delayed Shipments

If your tracking information shows your parcel is still in transit or delayed, we kindly ask that you allow additional time for the carrier to complete delivery.

Shipping delays do not qualify for a refund, return, replacement, or chargeback.

Incorrect Shipping Information

Customers are responsible for ensuring all shipping information is accurate before placing an order.

Aqua Art cannot be held responsible for orders that are delayed, lost, or delivered incorrectly due to inaccurate shipping details provided at checkout.

Delivery Confirmation

Once an order has been marked as delivered by the shipping carrier, responsibility for the package transfers to the customer.

If you believe there is an issue with your delivery, please contact us and we will do our best to assist, although we cannot guarantee compensation for carrier-related issues.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team and we will be happy to assist.